Introduction
Buzzfinity Group Inc. ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website buzzfinitygroup.com (the "Website") or interact with any of our communication services.
By accessing or using our Website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our Website and services.
Information We Collect
a) Personal Information
- Name
- Email address
- Phone number (including mobile numbers used for SMS or voice services)
- Company or organization name (if applicable)
- Any other information you voluntarily submit via forms or contact requests
b) Non-Personal Information
- IP address
- Browser type and version
- Device type and operating system
- Pages visited, time spent on site, and usage patterns
c) Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. You may control cookie preferences through your browser settings.
SMS Communications (Twilio)
Buzzfinity Group uses Twilio, Inc. as a third-party service provider to send and receive SMS (Short Message Service) text messages. By providing your mobile phone number and opting in to receive SMS communications from us, you acknowledge and agree to the following:
Twilio is a cloud communications platform used by Buzzfinity Group to facilitate SMS messaging. Twilio's privacy policy is available at www.twilio.com/legal/privacy.
Types of SMS We May Send
- Account registration and verification codes (OTP)
- Transactional notifications related to your account or services
- Service updates, alerts, and important notices
- Marketing and promotional messages (only if you have explicitly opted in)
Opt-In Consent
We will only send you SMS messages if you have provided express written or digital consent. Consent may be obtained through a sign-up form, website checkbox, or other verifiable mechanism. Message and data rates may apply.
Opt-Out / Stop Instructions
You may opt out of receiving SMS messages from us at any time by replying STOP to any message we send. We will cease all future SMS communications to that number. You may also use our online unsubscribe page or contact us at [email protected] to withdraw your subscription. No confirmation message will be sent upon unsubscribing through the online form.
Help Instructions
For assistance with our SMS services, reply HELP to any of our messages or contact us at [email protected].
Data Shared with Twilio
To deliver SMS messages, we share your mobile phone number and the content of the message with Twilio. Twilio processes this data on our behalf under a data processing agreement and is not permitted to use your data for any other purpose. Message logs may be retained by Twilio in accordance with their data retention policies.
Message Frequency
Message frequency varies depending on your activity and the services you use. Transactional messages are sent only when triggered by account activity. Marketing messages are limited in frequency and subject to your consent preferences.
Voice Call Communications (Twilio)
Buzzfinity Group uses Twilio, Inc. to facilitate voice call services, including automated voice calls and programmatic call routing. By providing your phone number and consenting to receive voice calls, you acknowledge and agree to the following:
Twilio processes call data on our behalf. Their voice services are governed by their terms at www.twilio.com/legal/tos.
Types of Voice Calls We May Initiate
- Account verification calls with automated voice OTP codes
- Service-related automated notifications
- Customer support callbacks (where applicable)
Call Recording
Certain calls may be recorded for quality assurance, compliance, or training purposes. Where required by law, you will be notified at the beginning of the call that recording is taking place. You have the right to object to recording. If you object, the call may be terminated or conducted without recording.
Call Data Retained
- Date, time, and duration of calls
- Originating and destination phone numbers
- Call status and outcome
- Call recordings (if applicable and consented to)
Opt-Out of Voice Communications
You may opt out of receiving automated voice calls from us by contacting us at [email protected] or by updating your communication preferences in your account settings. Please note that opting out of marketing voice calls does not affect transactional or security-related calls, which are necessary for account operations.
Compliance
Our use of voice communications complies with applicable laws including the Telephone Consumer Protection Act (TCPA) in the United States. We do not make unsolicited automated calls to numbers registered on the Do Not Call (DNC) registry without prior express consent.
How We Use Your Information
We may use the information collected to:
- Provide, operate, and maintain our website and services
- Respond to your enquiries and requests
- Send transactional SMS messages or voice calls related to your account activity
- Send marketing communications (only where you have opted in)
- Improve user experience and website functionality
- Detect and prevent fraud, security incidents, and abuse
- Comply with legal obligations and enforce our policies
- Analyze usage trends to improve our services
Data Protection & Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit, access controls, and secure data storage practices.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access to the personal data we hold about you
- Correction of inaccurate or incomplete information
- Deletion of your personal data ("right to be forgotten")
- Opt-out of marketing SMS and voice communications at any time
- Opt-out of marketing email communications
- Restriction or objection to certain data processing activities
- Data portability (where applicable under GDPR or similar regulations)
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
Children's Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe your child has provided us with personal data, please contact us immediately at [email protected] and we will delete such information promptly.
Third-Party Links
Our website may contain links to third-party websites including, but not limited to, Google Play Services, Firebase, and other service partners. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Buzzfinity Group Inc.
Email: [email protected]
Address: 418 Broadway, Ste R, Albany, NY 12207, United States